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Shipping

Shipping



Shipping Policy


Midnight Sparks orders are shipped via Singapore Post and our preferred door to door courier, Monday through Friday, excluding public holidays. Orders received on weekends, public holidays or after 12pm (GMT+8) local Singapore time will begin processing the following business day. All orders are processed within a 48 hour period after payment is received.

By placing an order with Midnight Sparks, customers are liable for all applicable custom and import duties, special permits, product restrictions and other local requirements. In the event that an order is returned back to us due to error in delivery information as provided by the customer, or failure to collect within the stipulated time frame as indicated by the postal service, customer is charged for a redelivery fee.

FREE standard mail


Midnight Sparks offers complimentary shipping for all domestic orders. Delivery time is estimated to take 1 to 3 working days excluding the time needed to process the order. Please note tracking number will not be issued with this shipping option.

Customers are held liable for any lost or damaged mails, mailed via this shipping option. Midnight Sparks encourages customer to opt for registered mail to avoid such issues.

Registered mail


Midnight Sparks also offers registered shipping for a flat rate of $5. Delivery time is estimated to take 1 to 3 working days excluding the time needed to process the order.

To track your order, please log on to http://www.singpost.com/ and click the ‘Track Item’ icon located on the left hand side of the web page.

Midnights Sparks is not held responsible for any lost mails. In the event of a lost mail, kindly revert all enquiries to your neighbourhood post office.

Express mail


Midnight Sparks offers express shipping for a flat rate of $8. Delivery is expected to arrive on the same day payment is made however if payment is made later than 12 noon local Singapore time, delivery will be sent out on the following working day.

Email notification will be sent out when the order has been shipped. Please note, signature is required upon receiving the parcel from the courier.

Standard registered mail


Midnight Sparks offers registered mail for all international orders except for PO boxes and APO/FPO addresses. Delivery time is estimated to take 10 to 14 working days excluding the time needed to process the order.

Please note, in rare occasions custom agents may delay the delivery of some mails. In the event of such delays, Midnight Sparks will not be held responsible for any delay in the delivery of your order caused by the postal service or destination customs inspection and clearance.

To track your order, please log on to http://www.singpost.com and click the ‘Track Item’ icon located on the left hand side of the web page.

Shipping rates are as below:

Products Malaysia/Brunei South East Asia Rest of the World
5 metre battery powered lights $5 $6 $7
5 metre acdc powered lights $7 $10 $12
10 metre acdc powered lights $7 $10 $12
3x10 metre acdc powered lights $8 $12 $16
Remote controller only $3.50 $4 $4
Please be advised the shipping rates stated above are for each individual product purchased. To purchase multiple products or quantity, add the rates respectively.

Express registered mail


Midnight Sparks only offers international express service upon the request of buyers. To request for this service, kindly drop us an email at sales@midnight-sparks.com.

Return Policy


Midnight Sparks hope you love your new purchase. We have taken extra care to ensure every light has been checked for any defects before they are dispatched to you. We currently do not offer exchanges, returns and refunds, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, Midnight Sparks will issue a replacement immediately and will reimburse postage fee incurred for defected/incorrect order sent back to us. Please note that we can only replace defected order for the same product.

If you have received a wrong or faulty order, please contact us within 7 of receiving them. Please note that we will only proceed on if the order was purchased directly from us.